0808 801 0608
Free calls make our service accessible to all,
irrespective of an individual’s financial income or means. Our Family and Young
Peoples Officers and Volunteers provide confidential and impartial advice, on
all aspects of additional learning needs as well as ensuring that parents and
carers’ views are heard and understood and that they understand their rights,
roles and responsibilities.
and professionals can access information and advice
through our free helpline
Monday – Friday 9.30 am – 4.30 pm.
Our Helpline is exceptionally busy, we receive in excess of 7,000 calls for support every year. To support the demand we continually look to recruit and train volunteers and have also introduced a secure referral and enquiry form on our website
Most families and young people find they can sort out particular issues following the advice given. People can return as many times as they like about a particular issue or any others that arise.